Wix Answers Help Center

Self-Service Help Center

Getting Started with Your Help Center

Getting Started with Your Help Center

INFORMATIVE ARTICLES

About the Wix Answers Help Center

Your Help Center is where customers, support teams, and your entire company go to find answers. It's the central content hub and the one source of truth for your company. Filling your Help Center with useful co

Getting Started With Your Knowledge Base Articles

Get started creating the articles you can use in your Help Center, Widgets, and Ticketing System. After researching the questions your customers ask, categorize the information so that you have a structure in

Deciding on the Structure of Your Categories and Subcategories

Before you start writing, come up with a structure for organizing your articles in categories and subcategories. We recommend you find out what your customers ask most, sort their questions into topics, then cr

Knowledge Base Style Guide

We've compiled a guide of best practices to help you write content for your Help Center. Using the Active VoiceCreate content in which your user is the subject of the sentence performing the action. Using the a

Getting Customers to Utilize Your Help Center Content

So you've created your awesome Help Center, with tons of great articles. But how do you get your customers to utilize it? We have compiled a list of suggestions, based on our experience, to help drive traffic t

About Labels

Add labels to articles and tickets for an extra layer of categorization and functionality. Use labels in your Knowledge Base to organize articles and determine where they can be viewed. Use labels with tickets

FEATURE REQUESTS

Request: Adding Multiple Help Centers Under One Wix Answers Account

We are excited to announce that it is now possible to add more than 1 help center in the same Wix Answers account. Add a brand to your account to get started. Each brand has its own knowledge base, including it