Customizing Your Widget

Tailor your Widget to your business' needs by customizing its components, appearance, and more. While customizing your Widget, preview its look and behavior at the right side of your screen. 
Note:
We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. 

Customizing Your Widget's Structure & Content

Customize your Widget's content and components from the Structure & Content tab. 

Customizing Your Widget's Design & Branding

Customize your Widget's appearance, icon, and position from the Design & Branding tab. 

Customizing Your Widget's Advanced Settings

On the Advanced tab, you can customize the widget text for each language, add custom CSS and scripts, whitelist domains, and restrict access to authenticated users. 

Related Articles

Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your Widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles from your Widget's Structure & Content settings. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Defining the Available Articles in Your Search Bar and Category ListChoose which articles customers can access through your Widget's Search Bar and Category List. You can limit the available articles based on category, labels, or article type. Important:Editing the content accessibility settings for your Search Bar also edits the settings for your Category List and vice versa. Show me howHover over Settings  and click Widgets.  Hover over the Widget you'd like to set up and click Edit.(For multilingual widgets) Click the language next to Settings for and select a language.Click Manage next to Search Bar or Category List.(Optional) Edit the title in the Title field and click Update.Click Edit next to the relevant language. Select the Content Accessibility filter(s) you'd like to set up:Filter articles by Categories: Include or exclude articles based on their category. Click Use articles from certain categories.Choose to include or exclude categories:Include: Leave Use articles from these categories set as the option. Exclude: Click Use articles from these categories and select Content in all categories except those.Click the drop-down and select the categories you'd like to include or exclude. Filter content by Labels: Include or exclude articles that have specific labels. Click Use articles with the following labels.Click the relevant drop-down and select a label:Include ANY of these labels: Include articles with any of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have either the "Widget" or "Get Started" labels).Include All these labels: Include articles with all of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have both the "Widget and "Get Started" labels).Exclude: Include articles that do not have the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that do not have have the "Widget or "Get Started" labels).Filter content by Article Types: Include only specific article types.Click Use only the following types of articles.Select the article types you'd like to be available in your search bar.(Optional) Apply your content filters to all your languages: Click Use these settings for all languages.Click Yes, Apply to All.Click Save.Displaying Selected ArticlesShowcase specific Selected Articles on your Widget to lead customers to common solutions and reduce support requests. Show me howHover over Settings  and click Widgets.  Hover over the Widget you'd like to set up and click Edit.(For multilingual widgets) Click the language next to Settings for and select a language.Click + Add Component at the bottom of the page and click Selected Articles. Click Manage next to Selected Articles.(Optional) Edit the title of your Selected Articles section in the Title field and click Update.Click Add Selected Article. Enter the name of an article you'd like to feature and select it from the list. Click Add Article. Repeat steps 7-9 to add more Selected Articles. To change the order of your Selected Articles:Click the Reorder icon  to the left of a Selected Article and drag it up or down.To remove a Selected Article: Click the Vertical Show More icon  on the right and select Remove. Learn how to add contact options so that customers can get support directly from your Widget.

3 min read

Setting Up Contact Options for Your Widget

Turn your Widget into a support channel where customers can get in touch via Live Chat, Contact Form, or Phone Support.Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To set up contact options for your Widget:Hover over Settings  and click Widgets.  Hover over the widget you'd like to set up and click Edit.(For multilingual widgets): Click the language next to Settings for and select a language. Make sure Contact Options appear under Component Settings. If needed, click + Add Component and select Contact Options. (Optional) Click the Limit contact accessibility toggle  to hide your contact options unless a customer marks an article in your Widget as "not helpful." Click the toggle  next to the relevant contact options to enable: Live Chat: Offer real-time chat support through your Widget. Learn how to set up Live Chat. Contact Form: Allow customers to submit tickets through a custom contact form. Learn how to set up a contact form. Phone Support: Allow customers to request callbacks from your Call Center agents. Learn how to set up phone support in your widget.

1 min read

Installing a Widget on Your Website

Install your Widget to allow visitors to review articles or reach out for help from any page on your site. To embed your Widget, copy its code and add it to your site's HTML code. Repeat the steps below for each language in which you'd like to install your Widget. Have a Wix site?Learn how to add your Widget to your Wix site. Before you begin:Create your Widget and customize it to fit the needs of your customers and your business. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To install your Widget on your website:Hover over Settings  and click Widgets.Hover over the widget you'd like to install and click the Vertical Show More icon .Click Install on site.Click Copy Code next to the language of the Widget you're installing.  Paste the code into the body of the HTML at the top of the page(s) in which you want the widget to appear.Note:Currently, adding more than one widget per page is not supported by Wix Answers. 

1 min read

Adding Custom Script to Your Widget

Use custom scripts to change the way your Widget looks and behaves.Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To add custom script to your widget:Hover over Settings  in the side panel and click Widgets.  Hover over the widget you'd like to add custom script to and click Edit.Click the Advanced tab.Scroll down and click + Add Script next to Custom Script.Enter the custom script.Click Save.

1 min read

Creating a New Widget

Allow customers to get help without navigating away from your product or website with the Wix Answers Widget. Create a widget to present knowledge base articles and allow customers to get support via contact form, Live Chat, or phone support. Create as many widgets as you need and tailor them to the locations where you are adding them. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. To create a new widget:Hover over Settings  and click Widgets.Click Create New Widget.Enter a name for your Widget and click Create Widget.Next:Customize your WidgetAdd contact options to your WidgetAdd a contact widget to your Help CenterAdd your Widget to your non-Wix websiteAdd your Widget to your Wix site

1 min read