Wix Answers Help Center
Managing Custom Ticket Fields
Create, edit, and delete the custom ticket fields used to collect information about your customers' support requests. Updating a ticket field applies the change wherever it is in use.
Important:
To manage ticket fields, you must be an administrator or have a custom role with Settings > Team & Account > Custom Roles permissions enabled.
To manage your custom ticket fields:
- In the Wix Answers app, go to Settings > Tools > Custom Fields > Ticket Fields.
- Choose what you want to do:
Create a new ticket field
Edit a custom ticket field
Delete a custom ticket field
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