Wix Answers Help Center
Working with Custom Fields on Tickets
Easily view and edit custom fields directly from a customer's ticket. Manage custom Ticket Fields, Customer Fields, and Company Fields from the Info panel on the right side of tickets.
To manage custom fields on a ticket:
- Go to the relevant ticket.
- Select the custom field type you'd like to manage in the Info panel on the right:
- Ticket Fields: Used by team members to collect details about tickets. You can add Ticket Fields to your contact forms for customers to fill out. Learn More
- Customer Fields: Used by team members to collect details about customers. Learn More
- Company Fields: Used by team members to collect details about companies. Learn More
- Place your cursor to the right of the custom field you want to set and click Set value.
Note: Click an existing value to edit it.
- Edit the value and press Enter on your keyboard.
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