Adding an Agent to Your Call

When you need help from a specific agent, rather than transferring to a queue, add that agent to your call. 
Note:
Agents must be in the Available status to be added to a call. Learn more about agent statuses.  

To add an agent to your call:

  1. Click the Add icon on the Call Control panel at the bottom of your screen.
  2. Search for the agent you want to add and select them from the list.
The agent receives a popup message at the bottom right of their screen. They have 15 seconds accept or decline the call.