Wix Answers Help Center
Adding an Agent to Your Call
When you need help from a specific agent, rather than transferring to a queue, add that agent to your call.
Note:
Agents must be in the Available status to be added to a call. Learn more about agent statuses.
To add an agent to your call:
- Click the Add icon on the Call Control panel at the bottom of your screen.
- Search for the agent you want to add and select them from the list.
The agent receives a popup message at the bottom right of their screen. They have 15 seconds accept or decline the call.
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