Applying a Macro to a Ticket

Speed up and simplify your ticket handling workflow by applying macros. With macros, you can perform several actions on a ticket in just a few simple steps. 

To apply a macro to a ticket:

  1. Go to the relevant ticket. 
  2. Click the Macros icon  in the footer. 
    Note: If you don't see the Macros icon , click the Show More icon  and select Apply Macros.
  3. (Optional) Enter the name of the macro you want to use in the Search field.
  4. Select a macro to view its details. 
  5. Click Apply Macro.

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