Creating Context-Sensitive Help

Context-sensitive help enables your users to access information that is specific to the area of the product they are using. Create and embed Wix Answers widgets within your products to provide context-sensitive help. 

In order for context-sensitive help to be effective, you must generate very specific articles that relate to a particular element. Keep in mind that the content you generate for your Help Center may differ from the content you embed within the product.

Here are a few key differences:

  • Quantity of information necessary: If your users are accessing context-specific help from within the product, you can assume that they do not require all of the steps to access that feature. This is compared to a user that is reading about the feature from a general article in the Help Center that may need all of the steps required to reach that feature. 
  • Article "real-estate": Context-specific help has minimal space for text, as it opens in a widget within your product. This is in contrast to an article, which opens on a full page within the Help Center. Therefore we recommend that you keep your context-specific help precise and to the point, and to minimize the use of screen captures or videos within these articles. We also recommend ensuring that the most important content appears above-the-fold (the portion of the article that is visible without further scrolling).  
  • Landing pages: Create landing pages with links to more specific articles. This is especially useful for product elements that provide multiple options and features. 

Easily manage which content appears in your Help Center or only within a widget by creating and applying labels:

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