Wix Answers Help Center
Modifying Tickets in Bulk
Apply actions to multiple tickets at once from your Tickets List. Select your tickets then choose which action to apply - set status, set priority, assign, delete, or reply.
To modify multiple tickets at a time:
- Click the Tickets icon
in the side panel. - Hover over the user initials or profile icon in the relevant ticket preview and click the checkbox.
- Repeat step 2 to select multiple tickets.
Note: Click Select all [number] tickets in page at the bottom to select all the tickets on the page. - Select a bulk action at the bottom of the page:
- Set Status: Change the status of all selected tickets.
- Set Priority: Set a priority level for all selected tickets.
- Assign: Assign a team member or group to all selected tickets.
- Delete: Delete all selected tickets.
Note: Click Block User to also block these users from submitting tickets in the future. - Label: Edit the labels of all the selected tickets.
- Reply: Send the same reply to all selected tickets.
- Choose the relevant options to apply the bulk action to all the selected tickets.
Tip:
To adjust the amount of tickets displayed on the page, scroll to the bottom and click 15, 30, or 50 next to Tickets per page.
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