Wix Answers Help Center
Changing Ticket Priority Levels
Change priority levels to show which tickets should be handled ahead of others. Team members can view High and Low priority indicators on tickets and ticket lists. The default priority level for new tickets in Normal.
Tip:
Use Automatic Actions to automatically set ticket priority levels based on conditions you define.
To change a ticket's priority level:
- Go to the relevant ticket.
- Click the Priority drop-down at the top-right and select a priority level (Low, Normal, or High).
Note:
We're currently working on releasing a new version of the Ticketing System. If you don't see the Priority drop-down at the top-right of a ticket, click the Ticket Priority icon 
at the footer menu and select a priority level.
at the footer menu and select a priority level.Was this article helpful?