Editing Your Call Center's General Settings

Set your call center's general waiting in queue audio, hold call audio, and voicemail max message length. You can also define custom busy statuses for team members to use to show what they're working on when not taking calls. 
Note:
The following steps describe how to update your call center's general settings. You can also set waiting and hold options for each of your queues. Learn More

To edit your call center's general settings:

  1. In the Wix Answers app, go to Settings > Support Channels > Call Center & SMS > General.
  1. Choose what you want to do:

Related Articles

Managing Queues

Managing Call Center Queue Settings

Adjust the settings for each of your queues to make sure your call center runs smoothly. From the queue settings, you can manage general settings, call routing, business hours, and waiting and hold options. Tip

4 min read
Read Article

Managing Queues

Setting the Waiting and Hold Options for Your Call Center Queues

Set your queue's waiting and hold options to reduce the frustration callers experience while waiting to speak with an agent.  Customize the audio callers hear while waiting in each of your queues or on hold. Yo

4 min read
Read Article

Managing Queues

Offering Voicemail to Callers Waiting in Queues

Give callers waiting in queues the option of leaving a voice message. You can offer voicemail when a caller has heard the waiting in queue audio a set number of times, or when a set number of calls are ahead of

3 min read
Read Article