Viewing Ticket Info

To view basic ticket information, click Ticket info in the top right corner of a ticket. 
Important:
We're currently working on releasing a new version of the Ticketing System. If Ticket info appears at the top-left of tickets, click here to view directions. 

View the following "Ticket info" details:

  • Ticket opened: How many days ago the customer opened this ticket.
  • Open via: Via which channel the customer opened this ticket. 
  • Last updated: The last time the ticket was updated. 
  • Status: The current status of the ticket. Learn more about ticket statuses.
  • Replies: The number of replies the ticket has received since it was opened. 
Note:
View the ticket number by hovering over the ticket subject in the top left corner of a ticket. 

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