Wix Answers Help Center

Developers Guide

Procedures

Finding an Article ID

An article ID (GUID) references a specific article, including all translated versions of an article. The ID is useful if you are linking from a product that is translated into many languages, and you need a way

Finding a Category ID

A category ID (GUID) references a specific knowledge base category, including all translated versions of it. You can get category IDs from the URLs in your Wix Answers account's Categories page.To find a catego

Developers: Finding a Custom Field Name

Wix Answers generates a name for each custom field that you define. You need this name to, for example, create a new ticket using that custom field. To find these names, navigate in the Wix Answers UI to Settin

Developers: Authenticating Users With the Widget

Use an authentication function in your widget: To embed a widget in your site that contains knowledge base articles that only logged-in users can access. To have logged-in users to be able to contact you wit

Developers: Working With Custom Fields

Wix Answers makes it straightforward to create custom fields and then create or update items, such as tickets or users, with values for these fields. If you configured any automatic actions for tickets, they ca