Creating a New Widget

Allow customers to get help without navigating away from your product or website with the Wix Answers widget. 

Create a widget to present knowledge base articles and allow customers to get support via contact form, Live Chat, or phone support. Create as many widgets as you need and tailor them to the locations where you are adding them. 
Note:
We've released a new version of the Wix Answers widget. If you don't see the steps below in your widget settings, click here for directions. 

To create a new widget:

  1. In the Wix Answers app, go to Settings > Support Channels > Widgets.
  1. Click Create New Widget.
  2. Enter a name for the widget.
  3. (If you have multiple brands) Select the widget's associated brand from the Associate brand drop-down.
    Note: The associated brand determines which brand's knowledge base content you can display in the widget. Tickets created from the widget will be associated with this brand. 
  4. Click Create Widget.