Deleting an Article

Delete an article to permanently remove it from your Knowledge Base, Help Center, and Widgets. 
Tip:
Instead of deleting an article, you can unpublish it to keep it saved as a draft for future use. 
Warning:
Deleting an article also deletes its corresponding article data in Insights

To delete an article:

  1. Go to the article's Content Editor
  2. Click More at the bottom right and select Delete Article
  1. Click Delete Article to confirm.

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Unpublishing an Article

Unpublish an article if you want to remove its live version, but keep it saved as a draft for future use. Articles that are unpublished appear as drafts in your Knowledge Base. To unpublish an article:Go to the article's Content Editor. Click More at the bottom right and select Unpublish Article. Note:You can also permanently delete an article if you're sure you won't need it in the future. 

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Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your Widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles from your Widget's Structure & Content settings. Note:We're currently in the process of releasing a new version of the Wix Answers Widget. If you don't see the steps below in your widget settings, click here for directions. Defining the Available Articles in Your Search Bar and Category ListChoose which articles customers can access through your Widget's Search Bar and Category List. You can limit the available articles based on category, labels, or article type. Important:Editing the content accessibility settings for your Search Bar also edits the settings for your Category List and vice versa. Show me howHover over Settings  and click Widgets.  Hover over the Widget you'd like to set up and click Edit.(For multilingual widgets) Click the language next to Settings for and select a language.Click Manage next to Search Bar or Category List.(Optional) Edit the title in the Title field and click Update.Click Edit next to the relevant language. Select the Content Accessibility filter(s) you'd like to set up:Filter articles by Categories: Include or exclude articles based on their category. Click Use articles from certain categories.Choose to include or exclude categories:Include: Leave Use articles from these categories set as the option. Exclude: Click Use articles from these categories and select Content in all categories except those.Click the drop-down and select the categories you'd like to include or exclude. Filter content by Labels: Include or exclude articles that have specific labels. Click Use articles with the following labels.Click the relevant drop-down and select a label:Include ANY of these labels: Include articles with any of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have either the "Widget" or "Get Started" labels).Include All these labels: Include articles with all of the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that have both the "Widget and "Get Started" labels).Exclude: Include articles that do not have the selected labels (e.g., select the labels "Widget" and "Get Started", to display articles that do not have have the "Widget or "Get Started" labels).Filter content by Article Types: Include only specific article types.Click Use only the following types of articles.Select the article types you'd like to be available in your search bar.(Optional) Apply your content filters to all your languages: Click Use these settings for all languages.Click Yes, Apply to All.Click Save.Displaying Selected ArticlesShowcase specific Selected Articles on your Widget to lead customers to common solutions and reduce support requests. Show me howHover over Settings  and click Widgets.  Hover over the Widget you'd like to set up and click Edit.(For multilingual widgets) Click the language next to Settings for and select a language.Click + Add Component at the bottom of the page and click Selected Articles. Click Manage next to Selected Articles.(Optional) Edit the title of your Selected Articles section in the Title field and click Update.Click Add Selected Article. Enter the name of an article you'd like to feature and select it from the list. Click Add Article. Repeat steps 7-9 to add more Selected Articles. To change the order of your Selected Articles:Click the Reorder icon  to the left of a Selected Article and drag it up or down.To remove a Selected Article: Click the Vertical Show More icon  on the right and select Remove. Learn how to add contact options so that customers can get support directly from your Widget.

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Including and Excluding Articles in Your Help Center

Every article you publish is displayed in your Help Center by default. However, you may want to hide some articles that are not meant for your Help Center. For example, you should exclude articles created specifically for widgets or for internal linking purposes. Select an option to learn more:Display content by languageHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click the toggle next to each language to enable or disable it:Enabled: Content in that language appears in your Help Center.Disabled: Content in that language does not appear in your Help Center.Display content by categoryHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility on the relevant language.Select Use articles from certain categories.Click the Expand arrow and select an option:Use articles from these categories: Select the categories you do want to use. Content in all categories except those: Select the categories that you do not want to use.Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.Display content by labelYou can create a label and apply it to any article. Then show or hide articles that have a particular label.Hover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility next to the relevant language. Select Use articles with the following labels under Filter content by Labels.Click the relevant drop-down and select labels to:Include ANY of these labels: Articles are included in the Help Center if they have any of the selected labels.Include ALL these labels: Articles are only included in the Help Center if they have all of the selected labels. Exclude: Articles are excluded from the Help Center if they have the selected labels. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.Display content by article typeHover over Settings in the side panel and click Help Center.Click the Advanced tab.Click Edit content visibility on the relevant language.Select Use only the following types of articles.Select the article types that you do want to use. Click Save.(If applicable) Repeat steps 3 - 6 for each language in your Help Center.

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