Wix Answers Help Center
Setting Up Your Facebook Page as a Support Channel
Connect your Facebook Page(s) to turn wall posts and private messages into tickets in your Wix Answers account.
Notes:
- You can connect Facebook Pages to your Wix Answers account, but it is not possible to set up a personal Facebook profile as a support channel. Learn more about the differences on Facebook.
- According to Facebook's Messenger Platform policy, you can only reply to user messages sent within the last 7 days. If 7 days have passed since the last user message, replying is blocked on the ticket. You can still reply directly from your Facebook Page.
- Tickets created from Facebook do not have an associated brand unless you set up an automatic action to add one.
To connect Facebook Pages:
- In the Wix Answers app, go to Settings > Support Channels > Facebook.
- Click Connect Facebook Pages.
- Log in to your Facebook account.
- Select the checkbox next to the Facebook Page(s) you want to connect.
- Click Next.
- (Optional) Click the toggle
next to each option you want to enable.
- Click Done.
- Click OK.
- Select the Facebook Page(s) you want to connect and click Connect.
- Click the toggle(s)
next to the type of message(s) you want tickets to be created from:
- A wall post: Tickets are created when users write wall posts on your Facebook Page.
- A private message: Tickets are created when users write private messages to your Facebook Page.
- (Optional) Click Connect Facebook Pages to connect another Facebook Page.
To remove a Facebook Page:
Click the Show More icon 
to the right of a Facebook Page and select Remove page.
to the right of a Facebook Page and select Remove page.Was this article helpful?