Including and Excluding Articles in Your Help Center

Every article you publish is displayed in your Help Center by default. However, you may want to hide some articles that are not meant for your Help Center. For example, you should exclude articles created specifically for widgets or for internal linking purposes. 

Select an option to learn more:

Related Articles

Managing Your Help Center Settings

Showing or Hiding Articles in Your Help Center With Specific Labels

Use labels to determine which articles appear in your Help Center. By default, every published article appears in your Help Center. However, you can choose to include or exclude articles by their labels. Import

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Custom Widgets

Choosing Which Articles Appear in Your Widget

Define which articles customers can access in your widget's Search Bar, Category List, and Selected Articles. You can limit the available articles, display relevant categories, and showcase specific articles fr

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Account Settings

Adding a Language to Your Wix Answers Account

With Wix Answers, you can offer support in multiple languages. The first language that you choose when creating your account is your primary language. You can add additional languages at any time. View a list o

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Setting Up Categories

Creating Categories and Subcategories in Your Help Center

All your published articles exist within your help center's categories and subcategories. Create your categories and subcategories in a structured, organized way so customers and team members can easily find wh

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Creating and Managing Articles

Adding and Removing Labels in Articles

Add labels to articles for additional layers of categorization. You can use labels to choose which articles appear in your Help Center or Widgets. You can also add the label filter to your Knowledge Base to vie

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Creating and Managing Articles

Creating Internal Articles

Internal articles are hidden from customers but available for agents to link. They're great for tracking topics you'd rather not display in your Help Center or Widgets. You can also provide agents with directio

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Creating and Managing Articles

Types of Articles

Help customers find what they're looking for by organizing your content into 3 different types of articles: Informative Article: This is the most common type, which you will probably find yourself using most of

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Getting Started with Your Help Center

About Labels

Add labels to articles and tickets for an extra layer of categorization and functionality. Use labels in your Knowledge Base to organize articles and determine where they can be viewed. Use labels with tickets

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