Wix Answers Help Center

Built-In Call Center

Answering a Call

Answer calls from one convenient pop-up window no matter what page you're viewing.

Important:

To answer a call, you must be assigned to the queue it's waiting in, with your status set to Available. Learn how to change your status.

Answering a call

Step 1 | Check that you're assigned to the relevant queue

Step 2 | Change your status to Available

Step 3 | Answer the call

Note:

If you decline or miss a call, it remains waiting until another agent in the queue is available. Learn more.

Was this article helpful?

Yes

No

Related Articles

Managing Calls

Creating a New Call

Create new phone calls from the same place you manage all your support requests, your Wix Answers Ticketing System. Manually dial a customer's phone number using the dialer or conveniently search through your c

Managing Calls

Declining or Missing a Call

If an agent declines or doesn't answer a call in time, it waits in the queue for the next available agent. Declining a callA window appears in Wix Answers when a call is delivered to you. This includes calls t

Managing Agents

Editing the Assigned Queues of Call Center Agents

Calls get routed to queues from your IVR (Interactive Voice Recording), then get pushed to agents that are assigned to the relevant queues. Make sure you've got the right agents assigned to each of your queues.

Managing Your Teams

Changing a Team Member's Role

The roles you assign to your team members determine which actions they can perform in your account. You can change a team member's role at any time. Important:To change a team member's role you must be an admin