Updating a Feature Request Status

Update a Feature Request's status to inform customers about its development stage. When you update the status, you can notify followers that voted, or had their tickets linked to the article. 

To update a Feature Request status:

  1. Go to the article's Content Editor
  2. Click Feature Request at the top. 
  1. Click the Feature Request status drop-down and select a status:
    • Collecting votes: Let customers know you're collecting votes for the feature. 
    • Working on it: Let customers know you're developing the feature. 
    • Coming soon: Let customers know that you're almost ready to release the feature. 
    • Available: Let customers know that you've released the feature.
      Tip: We recommend including a link on the article to direct customers to get started with the new feature.
  2. Click Update.   
  3. (Optional) Click the Notify followers checkbox to automatically send notifications to followers. 
Important:
We recommend leaving Notify followers unchecked if you're also updating the article's content. You can notify followers later when you publish to make sure they view the new content instead of the old. 
  1. Choose an update option:
    • English Only: Update the article's status only in the English version of the article.
      Note: "English" is replaced by your account's primary language if it's different. 
    • All Languages: Update the article's status in every language version of the article. 
  2. Edit your content to reflect the Known Issue's new status. 
  3. Click Save at the top right.
  4. When you're ready, click the Save drop-down and select Publish
  1. (Optional) Select publishing options: 
    • Notify followers: Send an automatic notification to followers of the article. Learn More
    • Update URL: Update the live article's URL (if you've changed the title of the article).
      Note: The old article URL will redirect to the new URL. 
  2. Click Publish Article
Tip:
Learn how to customize the email template sent when you notify followers. 

Related Articles

Customizing Email Templates Sent to Article Followers

Edit the email notifications that followers receive when you resolve a Known Issue or release a Feature Request. Customers become followers of articles when they click "I'm experiencing this issue" or "Vote for

2 min read

About Feature Request Articles

Feature Request articles allow you to inform and update customers about features you don't yet offer. They can also help you determine which products or services customers want most, so you know what to develop

2 min read

Creating a Feature Request Article

Create Feature Request articles to inform and update customers about features you don't yet offer. Customers become followers when they vote or have their ticket linked to the article by an agent. You can then

2 min read

Customizing Your Help Center Article Types

Customize the structure and content of each article type to fit your help center's needs. For each article type, you can edit the top section and add a Categories List and Selected Articles section. Note: We'

11 min read

About the Team Member Toolbar

Use the Team Member toolbar to quickly go to the Wix Answers App from your customer-facing Help Center. From the toolbar you can view an article's stats, go to its Content Editor, access linked tickets, and mor

2 min read