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    Managing Your Saved Replies

    Managing Your Saved Replies

    Creating a Saved Reply

    Saved replies allow team members to easily add prewritten templates to their ticket replies. Address common questions by creating saved replies for personal use or shared replies for you entire team. Add keyboa

    Updating a Saved Reply

    Keep your saved replies updated so your customers never miss important information. To update a saved reply: Hover over the One Inbox icon  in the side panel and click Saved Replies.  Scroll down the list an

    Deleting a Saved Reply

    Keep your list of saved replies current by deleting old saved replies you no longer need. Important:To delete shared saved replies, you must be an administrator or have a custom role with Manage shared saved re

    Adding a Saved Reply to a Ticket

    Speed up and simplify your workflow by responding to your most frequently asked questions with saved replies. You can add saved replies to tickets using # keyboard shortcuts, or by searching for them.To add a s

    Adding Placeholders to Saved Replies

    Add placeholders to saved replies so team members can more efficiently reply with relevant information. Placeholders insert dynamic text within replies such as ticket details, customer details, custom fields an

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