Wix Answers Help Center

Insights

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About Wix Answers Insights

Use Wix Answers Insights to analyze Key Performance Indicators (KPIs) and make data-driven decisions regarding your customers' issues, your support team's efficiency, and your Knowledge Base's effecti...

Insights: Top Issues

Get a general overview of your company's top support issues from your Insights Top Issues page. Make data-driven decisions by discovering the articles most often linked to your customers' tickets.Hove...

Ticket Insights: Statistics

Analyze extensive ticket data from the Statistics tab of your Ticket Insights dashboard. Set time ranges, apply filters, and select metrics in your graph or table to identify key areas your business c...

Ticket Insights: Agent Performance

Compare basic ticket stats for agents or groups from the Agent Performance tab of your Ticket Insights dashboard. To get started:Hover over the Insights icon  and click Tickets.Click Agent Performan...

Knowledge Base Insights

Review important Help Center article stats from your Knowledge Base Insights dashboard. Hover over the Insights icon  and click Knowledge Base to get started.Filtering Your Knowledge Base InsightsAd...

Call Center Insights

Pinpoint areas of your Call Center in need of improvement from your Call Center Insights dashboard. Here you can fine-tune call center data on charts and graphs by setting comparison date ranges and c...

Team Performance Insights

Determine your best performing agents, groups, and locations with Team Performance Insights. Here you can measure efficiency using quantitative data in various, customizable chart types. Hover over th...

SLA Ticket Insights

Check how well your team meets Service Level Agreement (SLA) goals with SLA Ticket Insights. Here you can analyze SLA ticket data in various charts using filters and comparison date ranges. Hover over...

FEATURE REQUESTS

Request: Exporting Data from Insights

Currently, it is not possible to export data from Insights. We are constantly working to update and improve our products, and your feedback is greatly appreciated.If this is a feature you would like t...