Creating Team Member Groups

Groups allow you to assign tickets and send notifications to entire groups of agents, rather than individual team members. You can use groups in various Wix Answers features such as automatic ticket routing, Spotter, announcements, and more. 

Create a group, then decide if you want to enable auto routing to push tickets to group members based on their availability and assigned channels. Then add team members to the group. 
Note:
Team members must accept an invite to join your Wix Answers account before you can add them to groups. Learn how to invite people to your Wix Answers account. 

To create a team member group:

  1. Hover over Settings in the side panel and click Team Members.
  2. Click Create New Group on the left.
  3. Enter a name for the group.
  4. (Optional) Click Use automatic routing in this group to enable auto routing in the group. 
  5. Click Create. 
Next:
Notes:
  • To edit a group name: Click the Show More icon  next to the group name at the top and select Edit. Then edit the name and click Edit. 
  • To delete a group: Click the Show More icon  next to the group name at the top and select Delete. Then click Yes, Delete this group. 

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