Deleting Categories and Subcategories

You can delete any category or subcategory that you no longer need.  
Important:
You cannot delete a category or subcategory that contains articles.
  • Before deleting a category: Delete or move all articles in the category, then delete all subcategories in the category.
  • Before deleting a subcategory: Delete or move all articles within the subcategory.

Click an option to learn more:

Related Articles

Hiding and Unhiding Categories in Your Help Center

By default, your Help Center displays every category you create. You can hide categories that are not quite ready or are no longer relevant. To choose which categories appear in your Help Center:Hover over Settings  in the side panel and click Help Center.Click the Advanced tab at the top.Click Edit content visibility next to the relevant language. Select an option:Use articles from all categories: Display articles from all your categories in your Help Center.Use articles from certain categories: Only display articles from certain categories. Click the drop-down and select the categories of the articles you'd like to display. Note: To display articles from all categories except certain categories: Click the Use articles from these categories drop-down and select Content in all categories except those, then select the categories of the articles you'd like to exclude.Click Save.(If applicable) Repeat steps 3 - 5 for each language in your Help Center.

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Creating Categories and Subcategories

Help customers find the information they're looking for by organizing your articles into categories and subcategories. Tip:Planning out your categories and subcategories before you start writing articles can save you time. To learn more about creating a Help Center structure, click here.Once you have a basic outline of the categories and subcategories you need, start adding them.Important:To create categories and subcategories, you must be an administrator or have a custom role with Create, edit and delete categories and subcategories enabled in the Knowledge Base permissions. Click an option to learn more:Add a category Hover over the Knowledge Base icon in the side panel and click Categories. Click + Add New Category. Enter a category name in the field and click Create. To reorder your categories: Hover over a category, then drag and drop it into a new location using the Reorder icon . Add a subcategory Hover over the Knowledge Base icon in the side panel and click Categories. Hover over a category on the left and click the Show More icon .  Click Add Subcategory. Note: You can only add subcategories to categories that do not contain articles. Learn how to move articles to other categories.  Enter a subcategory name in the field and click Save. Note: New categories and subcategories appear in your Help Center as soon as you create them. You can hide them until they're ready to be viewed from your Help Center settings. Add a category icon Hover over the Knowledge Base icon in the side panel and click Categories. Select the category on the left. Click the category icon next to the category name at the top of the page.  Select the image type you want to add: Upload new image: Upload your own image. Select an image file from your computer and click Open. Stock Icon: Choose from hundreds of free icons. Search for icons using the search bar or the scroll menu. Click the icon you want to add and click Select. Note: Category icons do not display if you're using the Grande or La Liste template. Learn more about changing your Help Center template. 

2 min read

Reordering Categories and Subcategories

Your Help Center displays categories and subcategories in the order in which you create them. You can reorder them to display in any order you'd like. Important:Reordering categories and subcategories changes their order for all languages in your Help Center. To reorder a category or subcategory:Hover over the Articles icon  in the side panel and click Categories.Reorder a category or a subcategory:Category: Hover over a category. Click the Reorder icon  then drag and drop it into a new position on the list. Subcategory: Click the category containing the subcategory. Hover over a subcategory.Click the Reorder icon  then drag and drop it into a new position on the list.  

1 min read

Renaming Your Categories and Subcategories

You can rename your categories and subcategories as your business grows and your products change.Click an option to learn more:Rename a categoryHover over the Articles icon  and click Categories.Hover over the relevant category and click the Show More icon .Click Rename and enter and new name for your category.Click Save.Rename a subcategoryHover over the Articles icon  and click Categories.Click the relevant category on the left. Hover over the relevant subcategory name and click the Show More icon .Click Rename and enter and new name for your subcategory.Click Save.

1 min read