Working with Your Call Center Queues Dashboard

Gain a real-time summary of the traffic and agent resources in each of your queues from your Queues dashboard. View stats about each queue's requests, call statuses, and assigned team member statuses. You can filter to view queues from a specific language. 

All Call Center Metrics
For information about the All Call Center Metrics pane, see Viewing the All Call Center Metrics.

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Managing Calls

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Managing Agents

Agent Statuses in the Call Center

Call center statuses determine your availability to take calls and let other team members know what you're currently working on. Note:If you have auto routing in your account, click here to learn about team mem

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