Wix Answers Help Center
About the Customer Portal
Important:
The Customer Portal is not yet available in all Wix Answers accounts. Contact us if you would like to add this feature to your account. Your help center includes the My Profile page if you do not have the Customer Portal.
The Customer Portal is a dynamic page in your help center where customers can access all their support requests and followed articles. Customers can reply to their own tickets, or with permission, all tickets from their associated companies.
Tip:
Learn how to customize your help center's Customer Portal.
Accessing the Customer Portal
After logging into your help center, user can access the Customer Portal from their profile icon at the top right. You can enable the Customer Portal link in your header to increase exposure to the portal.
To allow users to access the Customer Portal:
- Go to Settings > Support Channels > Help Center and activate Ticketing Pages from the Currently editing drop-down.
- Set your help center's Permission and Login settings for Content is visible to [method] to Everyone or Logged in users only.
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in the side panel on the left. 
Viewing support requests in the Customer Portal
In the Customer Portal, customers can view a list of support requests and reply to them. By default, the list only includes the customer's tickets. You can set permissions to allow the customer to view and reply to tickets from other customers associated with the same company.
Note:
Customer Portal Permissions determine which tickets customers can view and reply to in the portal. You can set the following permissions in each customer's Customer Page:
- As set in the Company Page: The permissions set in the associated company's Company Page determine which tickets the customer can access in the Customer Portal.
Note: This is the default permission for all customers. - Access personal tickets only: The customer can access only their own tickets in the Customer Portal.
- Access all company's tickets: The customer can access all the company's tickets in the Customer Portal. This includes tickets submitted by other customers that are associated with the company.
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Viewing Followed Articles in the Customer Portal
From the Followed Articles tab, customers can view a list of all the articles they're following. If a customer no longer wants to receive email notifications about a followed article, they can unfollow it.
Customers become article followers when:
- They report they're experiencing a Known Issue. Learn more
- They vote for a Feature Request. Learn more
- A team member links their ticket to a Feature Request or Known Issue article. Learn more
Note: Additionally, team members can follow articles from the Team Member toolbar.
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Tip:
Learn how to add sections to the Followed Articles tab.
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