Wix Answers Help Center

Multi-Channel Ticketing System

Contacts

About Contacts

Manage lists of all your customers and their associated companies from the relevant tabs of your Contacts page. From each tab, you can select the relevant customer or company to go to their Customer Page or Com

About the Customer Page

Every customer in your Wix Answers account has a dedicated Customer Page. From here, you can manage your customer's contact details on the left. On the right, you can search, sort, preview, and access all their

About the Company Page

Every company you add to your Contacts has a dedicated Company Page. From here, you can access the company's tickets and manage their details and contacts. Note:To view a Company Page, you must be an administra

About the Customer Portal

Important:The Customer Portal is not yet available in all Wix Answers accounts. Contact us if you would like to add this feature to your account. Your help center includes the My Profile page if you do not have

Manually Adding a New Customer to Your Contacts

You can manually add a new customer to your contacts if you haven't yet sent or received a ticket from them.Important: Customers are automatically added to your contacts when you send or receive tickets from th

Adding a Company

Add companies so you can associate customers with them and add team members as account managers, followers, and points of contact. Add other details such as the company's email domains and custom company fields

Creating Custom Customer Fields

Customer fields allow you to collect specific types of data about your individual contacts. Once you create customer fields, set them up for each relevant contact. Agents can then view the details in the Info p

Managing Your Customer Fields

On your Customer Fields tab, you can choose which fields team members can add to a customer's profile. You can also search for, add, edit, and delete customer fields.To manage your customer fields: In the Wix

Adding Customer Fields to a Contact

Add Customer Fields to a contact's profile to save important details about them. You can add and view Customer Fields in the Customer Page and the Info panel on tickets. Before you begin:Create the Customer Fie

Creating Custom Company Fields

Keep track of important details about your customers' companies with custom company fields. Agents can edit and view the company details directly from the Info panel on the right side of tickets. With custom co

Managing Your Company Fields

From your Company Fields tab, you can search, add, edit, and delete the fields of your customers' associated companies. To manage your company fields: In the Wix Answers app, go to Settings > Tools > Custom F

Setting a Company's Custom Company Fields

Set a company's custom Company Fields to keep track of its important details. You can set field values from both the Company page and the Info panel on the right side of tickets. Before you begin:To set a compa

Associating Companies with Customers

Tailor your support to fit the unique needs of each individual company you do business with. Associating a company with customers allows you to give the same treatment to all the company's employees' tickets. Y