Working With Views on Your Ticket List

Views allow you to organize your Ticket List by filtering for tickets that match certain conditions. Add filters to your default Views to create custom Views, then save them for your entire team to use. In each View you can select a language to view relevant tickets. You can also create Views that only appear in certain languages. 
Note:
We're currently working on releasing a new version of the Ticketing System. If you see One Inbox at the top of your Ticket List, click here to learn about Views in One Inbox. 
Important:
To save Views, you must be an administrator or have a custom role with Create, update, and delete views enabled in the Ticket List & Saved Replies permissions.

Preset Ticket Views

Your Ticket List comes with five preset Views you can use as starting points for filtering your list of tickets.
Tip:
Sort tickets in each View by date to make sure you're working on tickets that have been waiting for updates the longest. 

Creating Custom Ticket Views

Keep your Ticket List organized by adding filters to, or changing the filters of, existing ticket Views to create custom Views that can be saved for other team members to access. Choose from a variety of filters to create Views tailored to your organization's unique needs.
Tip:
Add multiple filters to a custom View to fine-tune the tickets it displays. 

Language-Specific Ticket Views

When you create a new View, you can select it and change the language on your Ticket List to display tickets from a specific language. Alternatively, you can create Views that only appear when you select the relevant language on your Ticket List. Make sure to add the language in your Wix Answers account first.