Wix Answers Help Center

Working With Integrations

Syncing Customer Data From Wix Answers to Salesforce

Keep customer details consistent between your Wix Answers and Salesforce accounts. When syncing, you choose which data is converted from Wix Answers to Salesforce. Important:You can only sync data in one direct

Syncing Company Data From Salesforce to Wix Answers

Sync your account data from Salesforce to Wix Answers to keep contact details consistent in both platforms. When syncing, your account data fields in Salesforce convert to company data fields in Wix Answers. Im

Displaying Your Wix Answers Ticket List in Salesforce

Add the Ticket List component to view tickets for each of your contacts/leads directly in your Salesforce account. When viewing individual contacts/leads in Salesforce, you'll see a list of all their tickets in

Syncing Customer Data From Salesforce to Wix Answers

Keep customer details between your Wix Answers and Salesforce accounts consistent. When syncing, you control which data is converted from Salesforce to Wix Answers.  Important:You can only sync data in one dire

Viewing Salesforce Information in Tickets

Reduce the amount of time you spend switching between Salesforce and Wix Answers. You can view client information from your Salesforce account directly on tickets. Before you begin:Connect your Salesforce accou

Syncing Company Data From Wix Answers to Salesforce

Sync your customers' company data from Wix Answers to Salesforce to keep your contact records consistent in both platforms. When syncing, your company data fields in Wix Answers convert to account data fields i

Choosing Which Salesforce Fields Display in Tickets

Choose which Salesforce fields you want agents to be able to view on your clients' tickets.Before you begin:Make sure you've connected your Salesforce account with Wix Answers. To select the Salesforce fields t

Viewing Your Salesforce Integration Activity Log

Check your Salesforce Integration Activity Log to view details about your last 30 syncs. Your Activity Log displays information about both types of data syncs:Syncing data from Salesforce to Wix AnswersSyncing

Customizing Your Jira Integration

Customize the Jira fields available to agents on tickets from within your Wix Answers account. Before you begin, make sure to connect your Jira account. To customize your Jira integration: In the Wix Answers

Working With Jira on Tickets

View, link, and create Jira issues directly from the right panel of a ticket with Wix Answers Integrations. To begin, connect your Wix Answers account to Jira.To view linked Jira issues on a ticket:Go to the re

Setting Up Slack Notifications

Send notifications to predetermined Slack channels whenever a new ticket is created or replied to with Wix Answers Integrations. Important:You must first connect Slack to your Wix Answers account.In Slack, you

Replying to WhatsApp Chats

Use Live Chat to reply to customers who create tickets by contacting you from WhatsApp. Customers can send text, emojis, attachments, locations, and audio messages through the app. In this article, review Whats