About Team Member Roles

The roles you assign to team members determine which actions they can take in your account. You can choose between 3 default roles or create custom roles to fit your organization's structure and work process. 
To view details about each role:
Hover over Settings in the side panel and click Roles. Then select a role to view its access and edit permissions. 

Default roles in Wix Answers

Wix Answers offers the following default roles:
  • Administrator: Has full access and editing permissions in all parts of the account, excluding account settings. Administrators cannot upgrade the account (only owners can). 
  • Agent: Can perform any action on articles and tickets except deleting call recordings. Can view Customers and Companies. Can access all Insights pages except for Team Performance. 
  • Viewer: Has viewing access (read only) to all areas of your account, excluding Settings. 

Customizable access and editing permissions

When creating custom roles, you can adjust the following access and editing permissions:
IN THIS ARTICLE

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